Privacy Policy

Version 1.10   October 11, 2026.

1. Information We Collect

Account Information

Most of Hotel Please can be browsed without an account. When you create one with Sign in with Apple, we receive your email address and, if you share it, your name. If you use Apple’s Hide My Email, we only ever see the relay address, which works just as well.

Your Content

We store the hotels you mark as stayed, the hotels you like, the searches you save, your hotel preferences, your profile photo if you add one, and any notes or feedback you send us.

Device Information

Each install generates a random identifier that we send with requests, along with your platform, app version, and build number. Reading Hotel Please on this website does the same: your browser keeps a random identifier in its local storage, not a cookie, so the pages you read count as one visit rather than several strangers. If you turn on notifications, we store the push token Apple issues for your device. We do not collect Apple’s advertising identifier.

What You Do In The App And On The Site

We record what happens in the product itself: pages and hotel profiles opened, links followed out to the app, hotels liked or stamped, and similar actions, each tied to the random identifier above and to your account if you have one. It tells us which parts of Hotel Please earn their place. We also note which country each action comes from, worked out from your network address. Only the country goes into these counts, never the address. These activity counts do not follow you across other apps or websites.

Error Reports

We use Sentry to collect error and crash reports. These help us find and fix bugs, and can include your device model, OS version, and the state of the app when it failed.

2. Search and Device Access

Searches send the map area and city you choose to our servers. Voice search turns your speech into text on your device; your audio is not uploaded. We send your request text, city, currency and previous request to OpenAI to interpret your search.

Your photo library is only read when you pick a profile photo, and only the photo you choose is uploaded.

If you use Hotel Please inside an AI assistant such as ChatGPT or Claude, the company that runs the assistant sends us only what the search needs: the place or hotel, and any filters such as a vibe or a pool. We never receive your conversation, your name or your account with that assistant, and nothing about you is stored. We count each of these requests, with the place, hotel and filters it asked about, to see how Hotel Please is used there. What you tell the assistant is covered by its own privacy policy.

3. How We Use Your Information

We use your information to:

• Provide and maintain the app and its features
• Organize the hotels you like and mark as stayed
• Send you notifications you’ve asked for, like when a hotel you suggested opens
• Fix bugs and technical issues
• Understand which parts of Hotel Please people use, so we know what to build next
• Respond to your inquiries and support requests

4. Information Sharing

Service Providers

Apart from the advertising tags described below, we share information only with the services needed to run the app, and only for that purpose: Apple, for Sign in with Apple, push notification delivery and App Store ad attribution; Sentry, for error and crash reporting; Amplitude, for the usage counts described above; OpenAI, for voice-search interpretation; Nuitée, for hotel rates and booking; and our hosting and content delivery providers. Each processes data on our instructions.

Booking Partners

Some hotels can also be booked on Booking.com or Expedia. When you follow one of those links you leave Hotel Please, and that site’s own privacy policy covers what you do there. The link tells the site which hotel you chose, your dates and number of guests if you picked them, and that you came from us, so we may earn a commission on the booking. Links to Booking.com pass through CJ, the affiliate network that runs its programme. These sites may use their own cookies to record the visit. We never send your name, email address or account details.

Advertising and Tracking

The app contains no advertising SDKs. Usage events from the app, this website and our booking site are sent to our servers, which pass them on to Amplitude. We advertise Hotel Please in App Store search results. If you install the app after seeing or tapping one of those ads, Apple’s attribution service tells us which ad it was, and we keep that with your install’s random identifier so we can see which ads bring people who use the app. It contains no personal information, and Apple provides it without tracking you across other companies’ apps or websites.

This website and our booking site, book.hotelplease.app, use advertising and measurement tags from Google (Google Ads and Google Analytics), Meta and Microsoft (Microsoft Advertising and Clarity), loaded through Google Tag Manager. They tell those companies which of our ads you came from, the pages and hotels you view and, when you book, the booking’s value, so we can see which ads lead to bookings and show our ads to people who have visited. They set cookies, and Google, Meta and Microsoft can recognize your browser on other websites under their own privacy policies. Clarity records how pages are used, such as clicks and scrolling, with what you type hidden. When you book, Google and Meta may also receive your email address in hashed form, scrambled before it leaves your browser, which they use only to match the booking to one of their users who saw our ads. We never send them your name or payment details. You can limit this with your browser’s tracking protection or an ad blocker, and in Google’s, Meta’s and Microsoft’s ad settings.

We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Legal Requests

We may disclose information where the law requires it.

5. Data Retention

We retain your account information and your likes, stamps and other hotel data for as long as your account is active. Deleting your account removes that data from our live systems straight away, and it ages out of our backups on their normal rotation, except where we are required to retain something for legal purposes. Error reports are retained for 90 days.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and data
• Export your likes, stamps and other hotel data
• Opt out of push notifications

Under Settings, open Account data. Reset my account clears your stamps, likes and swipes while keeping your account, friends and preferences. Delete my account ends the account and removes your data. Depending on where you live you may have further rights under the GDPR, the UK GDPR, or the CCPA, including the right to object to processing or to complain to your local data protection authority.

7. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

The app is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete that information promptly.

9. International Users

Your information may be transferred to and processed in the United States, where our servers are located. By using the app, you consent to the transfer of your information to the United States.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the app. Your continued use of the app after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected].