Support
Something wrong, something missing, or something you want to tell us — this is where to start.
Get in touch
Email [email protected]. A person reads it. Telling us your device and iOS version helps, and a screenshot helps more.
Something looks wrong on a hotel
A photograph that belongs to a different property, a detail that has gone out of date, a hotel that has closed — send the hotel’s name and what you noticed. Profiles are researched one at a time and corrected the same way.
A city is missing
Search for it in the app. If we don’t cover it yet, you can join the waitlist for it, and we work through those in order.
A hotel is missing
If the city is covered but a particular hotel is absent, email us the name — the bar is that it has to be notable, not that it has to be expensive.
Photography and rights
Hotel profiles use published promotional and press photography of the property being described, and every profile links to the sources it draws on. If you represent a hotel or hold rights to an image and want it removed, email [email protected] with the hotel and the image — we take it down and stop re-acquiring it.
Your account
Hotel Please signs in with Apple, so we never see or store a password. Everything you save — wishlists, stays, your passport — belongs to that account.
You can delete your account and everything in it at any time: Profile → Settings → Delete account. It is immediate and it is permanent; we do not keep a copy.
What we collect and why is set out in the privacy policy.
About the app
How hotels are researched and chosen is explained in About.