Support
Something wrong, something missing, or something you want to tell us. This is where to start.
Get in touch
Email [email protected]. A person reads it. Telling us your device and iOS version helps, and a screenshot helps more.
Something looks wrong on a hotel
A photograph that belongs to a different property, a detail that has gone out of date, a hotel that has closed. Send the hotel’s name and what you noticed. Profiles are researched one at a time and corrected the same way.
A city is missing
Search for it in the app. If we don’t cover it yet, you can join the waitlist for it, and we work through those in order.
A hotel is missing
If the city is covered but a particular hotel is absent, email us the name. The bar is that it has to be notable, not that it has to be expensive.
Photos
We use the photos hotels publish to promote themselves. If one of them is yours, or you look after a hotel and would rather we used a different one, email [email protected] with the hotel and the photo. We will take it down and not use it again.
Your account
Hotel Please signs in with Apple, so we never see or store a password. Your likes, stamps and preferences all belong to that account.
You can delete your account and everything in it at any time: Profile → Settings → Account data → Delete my account. Deletion removes your data from our live systems immediately. Backup copies expire on their normal rotation.
What we collect and why is set out in the privacy policy.
About the app
How hotels are researched and chosen is explained in About.