Penang, MalaysiaGeorge Town
JEN Penang Georgetown by Shangri-La
Bustling central city hotel
George Town Penang, Malaysia
Renovated
2017
Price
$$
Rated for
Wellness Social LocalOutside the door
The house
Shangri-LaBustling central city hotel
The high-rise runs at full throttle. Guests move quickly between digital check-ins, lobby co-working spaces, and local street stalls.
What it’s good at
Listed
Peranakan-tiled seating and a grab-and-go snack counter anchor the ground-floor Lobby Lounge.
Right in the middle
Well-located: walkable to some things, a short ride to more.
KOMTAR tower stands next door. Trishaws wait outside to carry you toward George Town's historic shophouses.
1 of 4
The rooms
Rooms are simple and functional. Club categories add entry to a two-level executive lounge on the upper floors.
The pool
Bring a swimsuit.
The outdoor freshwater pool slopes to two metres at the deep end, flanked by parasols and terrace loungers.
The spa & gym
At the table
Chefs prepare international buffets at open cooking stations, surrounded by long communal tables and industrial metal shelves.
How it began

The site was originally designated for public housing, before KOMTAR planners repurposed the plot in 1985 for a hotel tower.
Stay here
JEN Penang Georgetown by Shangri-La
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Our shorthand
How we rate hotels.
The medals
Gold
Extremely rare. Sets the global standard.
Silver
Brilliant execution. And we’re picky.
Bronze
They did this well. You’ll notice.
Listed
A defining trait. Makes the hotel what it is.
The eight vibes
Design
Built around a vision. Even the door handles have a designer.
Luxe
Cared for at every turn. The bath is drawn before you ask.
Local
It could only be here. You wake up knowing where you are.
Social
Where the city goes out. The bar is full and the night is young.
Heritage
A building with a story. Once a palace, a monastery, a station.
Wellness
You leave feeling new. Rest, sweat, soak and sleep like a stone.
Classic
The city grew up with it. Same rituals, same regulars, same bar.
Resort
A world of its own. Something to do from breakfast to nightcap.
The scene
Lively
Where things happen: restaurants, shops, people.
Central
Well-located: walkable to some things, a short ride to more.
Quiet
Away from the crowds. Getting around takes intention.
Secluded
A place apart: the property is the destination.